10 Available Customer Service Jobs in CAPE TOWN (2023)

Having capabilities or soft skills in communication and socialization might be good basic to work as a customer service. Working as a customer service isn’t for everyone as it has difficulties that not all people could do. If you live in South Africa, probably customer service jobs in Cape Town can be helpful.

If you think that you are skillful to work in fast pace, probably these jobs are for you. You will deal with the clients and customers every day. The clients will tell their problems and you need to give solution or advice to them. These following customer service jobs found in Cape Town might seek you to join them!

10 Available Customer Service Jobs in CAPE TOWN (1)

Table of Contents

O’Dwyer Personnel

Have you ever heard about O’Dwyer Personnel? This international company has expanded its territory in every continent, including Cape Town City Centre. No wonder, it takes on more and new employees all the time. They want to make sure that their clients have no complaints about their service.

O’Dwyer is looking for a customer service executive. He will be responsible for handling incoming and outgoing calls. He will also process new business and identify the needs of all customers. Whenever there are any issues, customer service executive needs to find solution or alternatives.

If you have ability in matric and strong ability in communication in all level precisely. You also have to work in shifts supported by strong internet connection.

Check the website here.


One of the global technology that runs in online gaming group is DigiOutsource. It has been in the business experience for more than 20 years. Located in Cape Town, this company is searching for customer service hosts in many languages. These languages used are Spanish, German, Danish, Italian and also Portuguese.

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Working in this position lets you to work in a team with fast pace. You need to have good personalities to be able to work longer. If you are accepted in DigiOutsource, there will be some perks that you can enjoy. Daily meal, gym access, free drinks and coffee, and subsidies flight home annually can be received.

Read also: Admin Officer Position in Safety, Health, Quality, and Environment Sector

Some duties to do by a customer service host are responding customers and also problem solving. It could be taking care of failed purchases, error payments, and processing all calls in multimedia environment.

Check the website here.


Located in Cape Town City Centre, takealot.com is searching for a customer service team leader. It is actually an online retailer company that seeks dynamic, fun, and active workers to improve together.

The duties of customer service team leaders will be allocating all the workload and helping team leader in skills developments. They will identify customers’ issues and making operational reports daily. Managing the whole team is another responsibility of a customer service team leader too.

The qualifications of working in this position are having completed the NQF for level 4 or grade 12. You need to have at least a year experience in related position. When you are able to operate Ms. Office, it would be more preferable.

Check the website here.

Core Group South Africa

Located in Victoria & Alfred Waterfront, Core Group South Africa is looking for a service consultant in iStore. A professional needed should be service oriented, friendly, helpful, patient, and have good telephone etiquette.

A service consultant will be responsible for providing support, responding calls, handling complaints, and also fulfilling the customers’ needs. He needs to be fully conversant about the company policies and have perfect interpersonal skills in uncertainty situations.

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When you want to work in iStore, you need to have minimum IT qualification for both A+ and also N+. You also have to master matric and have proper knowledge of cellular. It would be much preferable when you have at least one year experience in the field of IT technical support.

Check the website here.


Looking for the customer service jobs in Cape Town, it wouldn’t be complete without checking out Babylonstoren. It is actually one of the oldest farms located in Cape Dutch. This farm is currently looking for a customer service representative to work together along with developing team.

Working as a customer service of Babylonstoren means you will be the brand ambassador presenting all the services and experiences. You will be mainly responsible for managing and providing personal experiences for the clients and resolving any kinds of complaints.

Read also: COJ Vacancies: Com Dev General Worker

The qualification to get this job is that you need to have completed NQF level 4 or grade 12. It would be much preferable when you have at least 1 year experiences. Besides, able to operate computer and understand e-commerce will be plus points for the candidates.

Check the website here.

Trusted Interns

Are you a positive and happy person who enjoys working in a team and meets people? If yes, then you could be the customer service superstar Trusted Interns is looking for. You will work in Cape Town when you are interested in this position.

Having good communication skills and phone skills are important to engage with the customers. You also need to be hard-working, responsible, and adaptive to any kinds of situations. Most of the time, customer service will involve with a lot of people.

Customer service superstar will be responsible for managing the customers in any kinds of needs or complaints. You will also deal with responding calls and social media related to work. It includes replying email and even letters, too.

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Check the website here.

National Debt Advisor

Are you a sales person who enjoys working in financial industry? If the answer is yes, then you could apply to be a call center agent who will work in Cape Town. National Debt Advisor is currently looking for someone who can professionally work to achieve targets under certain deadlines.

The minimum requirements of being a call center agent are matric and having at least 6 months of experience in sales. What do you need to do when you work as a call center agent?

A call center needs to make calls that could gain him sales. He needs to ensure that the targets are fulfilled. He also has to struggle to develop and grow together with the company. This position might not be suitable for those who have no background or personal interest in financial industry.

Check the website here.

Fidelity Services Group

Finding customer service jobs in Cape Town will lead you to find out the job offered by Fidelity Services Group. It is a company that runs its business in security provider and protection innovation.

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Currently, the company is offering contact center sales agent to work in Cape Town. This center sales agent will schedule and reschedule appointments, book appointments, and also move cancellations. Following up all the appointments and cancellations is essential to be done daily.

The qualifications of this position need to have previous experience in relevant field. As this job is permanent, you need to adapt well in fast-paced working environment. You also need to have good interpersonal skills in communication.

Check the website here.

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WNS South Africa

WNS is a company that runs the Business Process Management (BPM) globally. It has obtained more than 400 clients worldwide and earned deep satisfaction. WNS is currently looking for a customer service manager to work in Cape Town.

This full-time position will deal with driving operational performance, giving strategies to improve performance, and delivering revenue increase. Customer service manager is also responsible for leading the interventions in campaign, having client liaison, overseeing the team, and holding hand with HR to have good outcome for the company.

When you have a matric or grade 12 certificate, you may apply this job. Some experience for at least 6 months in call center environment is also important to add your standard. If you probably have ever worked in loan environment or financial industry, you will get more credits to get the position.

Check the website here.


One of the customer service jobs in Cape Town to consider is Grandslots. There is a position to work as a technical support agent. This job needs you to have some qualifications and abilities.

You need to have a lot of technical troubleshooting experiences and able to communicate in third languages, such as English. The duties of a technical support agent are initiating action, expressing potential innovation, and focusing on results. However, focusing on results still pay attention to the customers’ satisfaction.

Check the website here.

To sum up, choosing customer service jobs isn’t that piece of cake. There are some requirements that you need to fulfill to get the job. Some positions even require 6 months to a year experiences in related field. When you think that you are interested in some of these jobs, you can freely apply and prepare yourself. Some companies might look for more than one employees to take on.

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(Video) Available Jobs in South Africa for 2021│Cape Town, Pretoria, Bloemfontein etc │Apply today


What is the highest paid customer service job? ›

Top 10 Highest Paying Customer Service Jobs in the US 2022
  • Account Coordinator ($44,122 Per Annum)
  • Client Relations Specialist ($44,588 Per Annum)
  • Concierge ($48,788 Per Annum)
  • Patient Coordinator ($44,889 Per Annum)
  • Service Advisor ($53,696 Per Annum)
  • Member Services Representative ($54,253 Per Annum)

How do I get hired in customer service? ›

Step-by-step guide to hiring for customer service roles
  1. Define what skills and experiences your ideal candidate has. ...
  2. Create a job description that attracts high-quality applicants. ...
  3. Get your job post in front of your ideal applicants. ...
  4. Evaluate applications. ...
  5. Conduct interviews. ...
  6. Have your best applicants complete a test project.
Feb 28, 2023

What is an example of a customer service job? ›

Customer service representative

Customer service reps answer customers' questions concerning a company's products/services, policies, and procedures. In addition, they resolve issues, take orders, handle returns, respond to complaints, and proactively provide information about a company's offerings.

How to apply for customer service with no experience? ›

If you're applying for an entry-level customer service position but you don't have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate. Take care to mention: The transferable skills you have that relate to the customer service role you're applying for.

What companies have the best customer service? ›

  • Apple. Apple is the brainchild of the man who epitomized excellent customer service, Steve Jobs. ...
  • Publix. Publix the supermarket chain has a reputation for acing customer service in its own right. ...
  • Zappos. ...
  • Ritz Carlton. ...
  • Amazon. ...
  • Disney. ...
  • Lexus. ...
  • Starbucks.
Mar 4, 2022

Which service pays the most? ›

Top 12 Highest Paying Military Branch 2023 | Which Military Branch Pays the Most?
  • #1. U.S. Navy.
  • #2. U.S. Coast Guard.
  • #3. U.S. Marine Corps.
  • #4. U.S. Army.
  • #5. U.S. Air Force.
  • #6. U.S. Space Force.

What are the 3 most important things in customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

How to get a job at 30 with no experience? ›

Job hunting tips if you're 30 with no career
  1. Figure out what you're passionate about. ...
  2. Make note of your transferable skills. ...
  3. Go back to school. ...
  4. Don't go back to school. ...
  5. Sign up with a mentor. ...
  6. Volunteer. ...
  7. Connect with your network. ...
  8. Be willing to take on an entry-level position.
Mar 10, 2023

How do I get a job if I don't have any experience? ›

8 ways to find a job with no experience
  1. Address the issue. If you lack experience, don't try to brush over the fact. ...
  2. Focus on what you DO have. ...
  3. Find experience you didn't know you had. ...
  4. Create some experience. ...
  5. Demonstrate your intent. ...
  6. Network. ...
  7. Apply speculatively. ...
  8. Get an interview.

How do I pass a customer service representative interview? ›

10 Tips For Customer Service Interviews
  1. Ask Good Questions. Remember, interviews should be two-way discussions. ...
  2. Be Decisive and Flexible. ...
  3. Use Their Language. ...
  4. If You Don't Know, Ask for Clarification. ...
  5. Tell Them You Want the Job. ...
  6. Be a Good Communicator. ...
  7. Be Energetic. ...
  8. Communicate You are a Good Culture Fit.

Is customer service a good starting job? ›

Working as a customer service representative is often a good entry-level position with the ability to grow and advance to other roles both internally and externally.

What companies are known for customer experience? ›

5 companies in B2C that have great customer experiences
  • Uber. Uber is one an excellent customer experience example because it shows exactly what you need to do in order to provide an outstanding customer experience. ...
  • Netflix. ...
  • The Ritz-Carlton. ...
  • JetBlue. ...
  • Disney. ...
  • Buffer. ...
  • Hubspot. ...
  • IBM.

Does Amazon have good customer service? ›

Since its founding 28 years ago, Amazon has reached near mythic status for its superior service and customer service strategy. Says company founder and CEO Jeff Bezos: “I would define Amazon by our big ideas, which are customer centricity, putting the customer at the center of everything we do, [and] invention.

What is good customer service interview? ›

When using this type of response, be sure to provide specific examples of what the customer service provider did and why it left a positive impact: “Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems.

What are top 5 most paying jobs? ›

What are the highest-paying jobs?
  • Cardiologist. ...
  • Certified nurse anesthetist. ...
  • Dentist. ...
  • Orthodontist. ...
  • Psychiatrist. National average salary: $271,900 per year. ...
  • Surgeon. National average salary: $298,517 per year. ...
  • Optometrist. National average salary: $337,893 per year. ...
  • Anesthesiologist. National average salary: $358,456 per year.
4 days ago

What is the #1 highest paid position? ›

So, given below is an updated list of the most paid jobs in the world.
  1. Chief Executive Officer (CEO) ...
  2. Medical Professionals. ...
  3. Corporate Lawyer. ...
  4. Investment Banker. ...
  5. Data Scientist. ...
  6. Project Manager. ...
  7. Senior Software Engineer. ...
  8. Web Developers.
May 9, 2023

What services can I make money on? ›

Personal concierge services
  • Grocery shopping and delivery.
  • Errand-runner.
  • Dry-cleaning delivery and pick-up.
  • Seamstress or tailor services.
  • Window washing.
  • Home cleaning service.
  • Private car service.
Jan 7, 2021

What are the 7 C's of customer service? ›

The 7 C's of customer relationship management are customer centricity, company culture, customer experience, customer data, customer journey, consumer experience, and consumer expectation.

What are the 5 A's in customer service? ›

The 5A customer journey reflects the connectivity among customers and is described as a process of 1) Aware, 2) Appeal, 3) Ask, 4) Act, and 5) Advocate.

What are the 7 P's of customer service? ›

Seven Ps of Service Marketing: product (service), price, place (distribution), promotion, people, physical evidence, and process. Marketers work on creating a proper blending of these seven Ps to satisfy the needs of consumers in the service sector.

What are 2 skills required for customer service? ›

Empathy, good communication, and problem-solving are core skills in providing excellent customer service.

How do you handle difficult customers? ›

10 tips on how to deal with difficult customers
  1. Keep calm throughout the interaction. ...
  2. Engage in active listening. ...
  3. Practice empathy. ...
  4. Don't make promises you can't keep. ...
  5. Take a moment to breathe. ...
  6. Provide quick responses and solutions. ...
  7. Pay close attention to tone and body language. ...
  8. Personalize each experience.
Jun 21, 2022

What are the three C's of customer service? ›

The Three Cs of Customer Service course explores Caring, Co-operating and Communication, and how they can help deliver excellent customer service. It provides practical advice regarding these values and how to use them during customer interactions.

What are the 3 A's in customer service? ›

A - Acknowledge that their concerns are valid. A - Align with the customer, agreeing that you would feel the same were you in their shoes. A - Assure the customer that you will be able to solve their problem to their satisfaction.

Why should we hire you as customer service? ›

"Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position."

What is the easiest to get a job? ›

The top easiest jobs to get are waiting tables, a customer service specialist, and a retail clerk. Most of these jobs listed require great customer service skills and strong communication skills. It's important to remember that your idea of an easy job may differ from another person, so find a job that fits your needs.

How to get a job in 7 days? ›

In order for you to get a job in 7 days, you need to begin by letting people know that you are looking for a job.
  1. Tell your story. Give explanations regarding what kind of job you are looking for along with your qualifications. ...
  2. Make your list. ...
  3. Do your homework. ...
  4. Tailor and apply. ...
  5. Spread the love. ...
  6. Follow up.
Jan 22, 2015

Where is the easiest place to get a job? ›

fast food restaurants, grocery stores and retail are the easiest places to get hired. They also have a big turnover so don't get discouraged.

How do I start my life over at 35? ›

  1. Stop smoking. ...
  2. Start going to sleep and waking up at the same time every day. ...
  3. Start exercising regularly. ...
  4. Start keeping a journal. ...
  5. Start saving money. ...
  6. Start pursuing a life dream. ...
  7. Start learning to be happy with what you have. ...
  8. Stop thinking you need to satisfy everyone.
Mar 4, 2018

Is 33 too old to start a new career? ›

Pro: It's never too late.

If you start a new career in your 30s, you can gain 10 years or more of experience in your new career field. And, with all of the transferable experience you already have, you may find yourself at the top of your new career field faster than a fresh (and inexperienced) college grad.

What is a good career to get into in your 30s? ›

Best Careers to Transition into at 30
CareerJob OutlookAverage Salary
Web Developer13%$77,200
Financial Analyst6%$83,660
Physician Assistant31%$115,390
1 more row
Oct 12, 2022

How do I get a job with anxiety? ›

Managing your anxiety during interviews
  1. Practice positive self talk. ...
  2. Picture yourself in the interview being cool, calm and collected.
  3. Focus on what you can control. ...
  4. Live in the present. ...
  5. Try and get a good night's sleep before the interview.
  6. Once it's all over, treat yourself to something nice.
Sep 10, 2020

What to say when interviewer asks Tell me about yourself? ›

How to answer "Tell me about yourself"
  1. Mention experiences and successes as they relate to the job. Begin by reviewing the job description. ...
  2. Consider how your current job relates to the job for which you're applying. ...
  3. Focus on strengths and abilities supported with examples. ...
  4. Highlight your personality. ...
  5. Format your response.
Apr 20, 2023

How do I sell myself in an interview with no experience? ›

How to Sell Yourself in an Interview
  1. Find Out Who You'll Be Talking To. ...
  2. Ask Good Questions. ...
  3. Practice Talking About Yourself. ...
  4. Study the Main Points You Want to Mention. ...
  5. Show Them That You're Excited About the Position. ...
  6. Give Examples of What You've Achieved. ...
  7. Keep the Needs of the Company in Mind.
Oct 10, 2022

What is the highest customer success salary? ›

Customer Success Manager Salary
PercentileSalaryLast Updated
50th Percentile Customer Success Manager Salary$117,582May 25, 2023
75th Percentile Customer Success Manager Salary$140,328May 25, 2023
90th Percentile Customer Success Manager Salary$161,037May 25, 2023
2 more rows

What is the highest salary for customer service manager? ›

How much does a Customer Service Manager make in the United States? The average Customer Service Manager salary in the United States is $97,224 as of May 25, 2023, but the range typically falls between $85,676 and $111,413.

Can you make a career out of customer service? ›

You can grow your career in customer service in a few ways. Become a people manager and lead a team of customer-facing professionals. Specialize in a specific product or service and become a more technical customer service professional. Specialize in writing help content for your company's knowledge base.

Is customer service the most stressful job? ›

Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.

What company pays the most for customer success managers? ›

Top companies for Customer Success Managers in United States
  • Salesforce. 4.3 $138,611per year. 1,017 reviews46 salaries reported.
  • Palo Alto Networks. 3.8 $130,905per year. 116 reviews6 salaries reported.
  • 3M. 3.9 $128,774per year. ...
  • SAP. 4.2 $123,876per year. ...
  • Microsoft. 4.2 $121,045per year. ...
  • Show more companies.

What is the salary of head of customer success at Amazon? ›

The base salary for Head of Customer Success in companies like AMAZON COM INC range from $240,964 to $312,061 with the average base salary of $282,504.

How to become a customer success manager without experience? ›

Top Tips to Get Your First Customer Success Job if You Have No Background or Prior Experience in CS
  1. Ensure You Find Links Between your Work and a CS Role. ...
  2. Show Your Experience in the Domain. ...
  3. Do Your Research on the Company. ...
  4. Improve your Network. ...
  5. Put Your Customer-Facing Experience at the Forefront. ...
  6. Personalize Everything.
Jul 25, 2022

What is the average bonus for a Customer Success Manager? ›

The average bonus for a Customer Success Manager is $8,517 which represents 9% of their salary, with 62% of people reporting that they receive a bonus each year. Customer Success Managers make the most in Salt Lake City, UT at $122,000, averaging total compensation 29% greater than the US average.

What is the highest salary of manager? ›

The highest-paid manager job is a district manager.

District Managers earn an average salary of $96,909, which is $ 46.59 hourly.

What degree is good for customer service? ›

Customer service managers generally need a bachelor's degree. Employers often accept candidates with a variety of majors, but the most common is a bachelor's in business administration.

How do I move on from customer service jobs? ›

Follow these steps to get out of the customer service industry:
  1. Determine your transferrable skills. Many customer service skills transfer to other roles. ...
  2. Explore opportunities in your company. ...
  3. Reassess your interests. ...
  4. Earn new qualifications. ...
  5. Work your way up. ...
  6. Begin networking. ...
  7. Find a mentor. ...
  8. Spend a day job shadowing.
Jun 24, 2022

Where can I progress from customer service? ›

A career path in customer service usually begins at the frontline, with a job as a customer service representative or product support specialist. As you gain more experience and master your company's customer service policies and practices, you get a chance to move up to supervisorial roles.

What is the most difficult part of customer service? ›

The 7 most common customer service challenges
  • Not knowing the answer to a question. ...
  • Transferring customer calls. ...
  • Not having the right tools. ...
  • Customer service workflows aren't aligned with the customer's journey. ...
  • Dealing with angry customers. ...
  • No crisis management or escalation protocol. ...
  • Not meeting customer expectations.
Dec 13, 2021

Can you get PTSD from customer service? ›

If the customer service worker who takes your call treats you in a way that's unfair – or that humiliates you in front of other customers – that can be a huge trigger for Complex PTSD symptoms.

Which job is less stressful? ›

Not all stress is bad. Healthy stress can serve as a motivator, while unhealthy stress zaps concentration. More than half of Americans report that work is a significant source of stress in their lives. The least stressful jobs include diagnostic medical sonographer, compliance officer, and hairstylist.


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